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Woman worries she's out $5K after Manitoba window company files for creditor protection

May 02, 2023
Valerie Alderson says she's been waiting since August for Polar Window to replace windows, door she paid for a Winnipeg woman says she's at her wit's end after waiting nearly nine months for her windows and doors to be replaced by a Manitoba-based company — only to find out it filed for creditor protection, and there's little she can do to get her $5,000 deposit back.

Valerie Alderson says she put that deposit down with Polar Window in August 2022. The company was to supply and install new windows and doors in her home, she said.

A copy of the contract shows the total cost for the replacement was quoted as $14,159.55 when Alderson paid her deposit, with the expectation that the work would be completed in 12 to 14 weeks.

She says she received an email in January saying the frames would be available by mid-March, but that month came and went without an installation date.

It wasn't until earlier this month that she learned via email that Polar Window and five affiliates had applied for creditor protection under the federal Companies' Creditors Arrangement Act.

"I said, 'Well, where does that leave me?… I don't have a date, I don't have the product, I have nothing, and you've got my money,'" Alderson told CBC.

She said she asked for her deposit back but was told that wasn't possible since the company is in the middle of creditor protection proceedings.

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