HP All-in-One Printer and Third-Party Ink Cartridge Incompatibility Canadian Class Action

Investigation

ON Jan 05, 2024 [en]
U.S. Class Action Complaint 2
ON Dec 10, 2022 [en]
U.S. Class Action Complaint 1

CONSUMER LAW GROUP is investigating a Canada-wide class action lawsuit against Hewlett-Packard Canada for automatically updating and programming its printers to prevent them from recognizing and accepting third-party ink cartridges and for deliberately preventing the scanning and faxing functions of its All-in-One Printers from operating when one of the four ink cartridges is low on ink, empty, or removed from the printer unless and until it is replaced by an HP ink cartridge. HP’s actions demonstrate unfair practices and anti-competitive conduct that it knows or should have known would cause injury to its consumers.

Around or shortly after September 2022, and again in early 2023, thousands of HP Printer owners started experiencing problems and crashes with their HP Printers. Several models of HP Printers underwent a firmware update, rendering them incompatible with ink cartridges that were not manufactured by Hewlett-Packard but that could previously be used in HP Printers and All-in-One Printers. Consequently, the update caused damages to consumers who had already purchased third party ink cartridges, as they could no longer be used.

This issue is estimated to affect at least the following HP Printers:

OfficeJetPro 0835
XP 310
PageWide 377dw
OfficeJet 600
OfficeJet 6500
LaserJet Pro M4040DN
M404DW
M404N
LaserJet Pro MFP438DW
M428FDN
M428FDW
LaserJet Enterprise M406DN
LaserJet M430F
DeskJet 2700
LaserJet Pro MFP 4101dw
DeskJet 4133
OfficeJet 5200
OfficeJet 6950
OfficeJet Pro 6960
OfficeJet Pro 6968
OfficeJet Pro 6970
OfficeJet Pro 6978
OfficeJet Pro 6979
OfficeJet 6979
Envy Inspire 7255
Envy Photo 7855
Office Jet 7600
OfficeJet 7740
OfficeJetPro 740
OfficeJet 8020
OfficeJetPro 8020
OfficeJetPro 8025
OfficeJetPro 8028
Office Jet 8030
OfficeJetPro 8034E
OfficeJetPro 8035e
OfficeJet 8500
OfficeJet 8620
OfficeJet 9600 Pro Plus
OfficeJet 8710
OfficeJet Pro 8710
OfficeJet Pro 9015
Office Jet 161600

Consumers of HP Printers did not consent, nor were they ever informed of this plan to program a rejection of third party ink cartridges. As a result of this update, consumers can now only purchase HP branded ink cartridges, which cost approximately twice as much as other cartridges which used to be compatible with HP printers. The update has caused a reduction in the HP Printer’s value and usefulness, given that it has become much more expensive to operate. Further, HP’s express warranty accompanying the HP Printers contemplates the use of non-HP-manufactured replacement cartridges in HP printers.

In addition, HP has deliberately designed the software installed in its All-in-One Printers to prevent the scanning and faxing functions from operating when one of the four ink cartridges are low in ink, empty, or removed. This is despite the fact that no ink is required to scan documents or to send pre-printed documents via fax. As a result, owners of All-in-One Printers are forced to purchase HP ink cartridges to continue using the scanning and faxing functions.

This issue is estimated to affect at least the following HP All-in-One Printers:

HP DeskJet 2755
HP DeskJet 3755
HP DeskJet 4155e
HP ENVY 6055e
HP ENVY 6075
HP ENVY 6455e
HP ENVY Pro 6475
HP OfficeJet 250 Mobile
HP OfficeJet Pro 7740 Wide Format
HP OfficeJet Pro 8025
HP DeskJet 2622
HP DeskJet 2655
HP OfficeJet Pro 8120e Series
HP OfficeJet Pro 8130e Series

The class action lawsuit identifies the group of affected persons as:

All persons resident in Canada who have purchased and own one or more HP printers and/or All-in-One printers that were modified to reject third-party ink cartridges and/or whose scanning and faxing functions cease operating when one of the four ink cartridges is low on ink, empty, or removed.

Please provide your contact information to our law firm using the form below if you or someone you know owns one of the above-listed HP Printers and/or All-in-One Printers and can no longer use third-party printer cartridges and/or use the scanning and faxing functions when an ink cartridge is removed, low on ink, or empty and you wish to receive more information on potential compensation or to be kept advised of the status of the HP Firmware Update Incompatibility Class Action litigation or any resulting compensation from this lawsuit in Canada,

IF YOU WISH TO JOIN THE CLASS ACTION OR TO SIMPLY GET MORE INFORMATION, PLEASE COMPLETE THE FORM BELOW. Please note that providing your information creates no financial obligation for you. You are not charged any fee or cost for joining this class action. Our law firm is paid a contingency fee from the compensation recovered, only if the class action is successful. All information contained in this transmission is confidential and Consumer Law Group agrees to protect this information against unauthorized use, publication or disclosure.

Join This Class Action

HP All-in-One Printer and Third-Party Ink Cartridge Incompatibility Canadian Class Action

First Name:

Last Name:

Email:

Confirm Email:

Address:

City:

Province:

Country:

Postal Code:

Home phone:

Work phone:

Cell phone:

Fax:

Damages or Symptoms experienced:

Other Comments:

Please add my email address to the CLG.org mailing list to receive timely emails containing information on this class action and information on other CLG.org class actions. Information on class actions includes new class action announcements, relevant class action information updates, and class action payout information.

Disclaimer: The Consumer Law Group website is not intended to create an attorney-client relationship between you and the firm. By submitting your information to us, you are not creating an attorney-client relationship with the firm, although the information will be kept confidential. An attorney-client relationship may be formed only after we check for conflicts of interest and the firm and you sign a mandate agreement. The firm may contact you about your legal claim to discuss representation options. Because of the volume of e-mails, we cannot promise to respond to every submission.

In any class action lawsuit, it is the court that approves who will be eligible for participation in the class. If you feel you may qualify for damages or remedies that might be awarded in this class action litigation, we request you fill out the above form to help us determine if you are a legitimate member of the class or to make sure you get any court mailings about the case. However, the return of the above form does not guarantee you any type of compensation.

Enter the number above

HP All-in-One Printer and Third-Party Ink Cartridge Incompatibility Canadian Class Action

Join This Class Action

Post a Comment