Starbucks Milk Alternative Surcharge Canadian Class Action

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CONSUMER LAW GROUP is investigating Canada-wide class action lawsuit against Starbucks Corporation and Starbucks Coffee Canada Inc. for engaging in discriminatory practices against lactose intolerant customers and other customers afflicted with dairy allergies. Starbucks knowingly and intentionally charges lactose intolerant customers extra to substitute non-dairy milk alternatives such as soy, oat, coconut, or almond milk for the standard 2% milk contained in Starbucks beverages whose ingredients include dairy milk.

Starbucks charges lactose intolerant customers an extra 50-80 cents to substitute plant-based or lactose-free milk for the standard 2% milk even though there is no material difference between the price paid by Starbucks for lactose-containing milk and some non-dairy alternatives. In some cases, there is no difference at all.

In addition, Starbucks does not charge customers to substitute half-and-half, whole milk, or fat-free skim milk for 2% milk, even though some of these dairy milk substitutes, such as half-and-half and cream, may actually be more expensive. Starbucks also modifies caffeinated beverages to make them uncaffeinated or to remove sugar or use sugar-free sweeteners for no extra charge.

As the surcharge is not justified by the price differential, if any, between 2% milk and non-dairy milk alternatives, it is clear that Starbucks’ purpose in imposing the surcharge is simply to maximize profit, including at the expense of lactose-intolerant customers and others suffering from dairy allergies.

Consumer Law Group believes action must be taken for the millions of lactose intolerant Starbucks customers and Starbucks customers with other dairy allergies who were intentionally charged extra to substitute non-dairy milk alternatives for the standard 2% milk used in several Starbucks beverages. The imposition of this surcharge on lactose intolerant customers is discriminatory.

Consumer Law Group seeks full refunds for lactose-intolerant persons who purchased Starbucks beverages and were charge extra to substitute non-dairy milk alternatives to the standard 2% milk or other dairy milk ingredients, as well as punitive damages and all other relief that consumers are entitled to under the law.

If you or someone you know has purchased Starbucks beverages and were charged extra to substitute non-dairy milk alternatives for the standard 2% milk or other dairy milk ingredients used in Starbucks beverages and you wish to obtain more information on potential compensation, or to be kept advised of the status of the Starbucks Class Action litigation or any resulting compensation resulting from the Class Action Lawsuit in Canada or Quebec, please provide your contact information to our law firm using the below form.

IF YOU WISH TO JOIN THE CLASS ACTION OR TO SIMPLY GET MORE INFORMATION, PLEASE COMPLETE THE FORM BELOW. Please note that providing your information creates no financial obligation for you. You are not charged any fee or cost for joining this class action. Our law firm is paid a contingency fee from the compensation recovered, only if the class action is successful. All information contained in this transmission is confidential and Consumer Law Group agrees to protect this information against unauthorized use, publication or disclosure.